Finding the right provider is about more than filling vacancies. It is about ensuring participants receive appropriate, person centred support from a team that communicates clearly and works collaboratively with their support network.
At Oasis Care & Support, we value the important role Support Coordinators play in helping participants work towards meaningful outcomes.
Our approach focuses on clear communication, respectful support and a straightforward referral process.
We understand that clear communication, dependable service delivery and participant outcomes are important when coordinating supports.
Our approach is built around responsiveness, collaboration and accountability.
When you refer a participant to Oasis Care & Support, you can expect:
Our aim is to provide a professional and collaborative service experience that keeps the participant’s needs and goals at the centre.
We recognise that effective participant support often involves collaboration between the participant, their chosen supports and other members of their support network.
Where appropriate and with the participant’s consent, Oasis Care & Support can work collaboratively with Support Coordinators to support continuity and respond to changing support needs.
This may include:
The participant’s choice, privacy and consent remain central to how information is shared and how their supports are coordinated.
Contact us through our referral process, by phone or by email.
If you are exploring support options for a participant, you can contact our team to discuss their requirements before making a referral.
We will speak with the participant and, where appropriate, their family, nominee or Support Coordinator to understand:
Matching is based on the individual participant and their requirements.
Where appropriate, we consider:
Once the support arrangements have been discussed and agreed, services can commence where capacity allows.
The commencement process is based on the participant’s requirements and agreed service arrangements.
We aim to maintain clear documentation and communication that can support ongoing coordination and participant goals.
Where appropriate and with the participant’s consent, we can communicate with families and Support Coordinators regarding relevant changes, concerns and support arrangements.
You can submit a referral through our referral process, by email or by contacting our team directly.
If you would like to discuss a participant’s requirements before making a referral, you can contact our team for an initial discussion.
We collect information that is relevant and necessary to understand the participant’s support requirements at the referral stage.
An NDIS number is not required as a mandatory first contact field. Additional information can be discussed if it becomes relevant to the participant’s support arrangements.
We aim to acknowledge referrals promptly and provide timely communication about the next steps.
The timing of onboarding and service commencement depends on the participant’s requirements and available service capacity.
Participant Worker Matching considers the individual participant and their preferences.
Where appropriate, we consider personality compatibility, relevant skills, experience, cultural considerations and communication style when considering support worker matches.
Participant choice and control are central to our approach.
Where possible, participant preferences are considered when matching a support worker alongside relevant skills, experience, compatibility and other individual considerations.
Where capacity allows, we may be able to accommodate referrals requiring an earlier commencement. This will depend on the participant’s support requirements, location, worker availability and completion of the necessary service arrangements. Please contact our team to discuss the participant’s circumstances and current availability.
Where appropriate and with the participant’s consent, relevant information can be communicated to Support Coordinators as part of ongoing support coordination and planning.
Changes to support arrangements can be discussed when a participant’s circumstances, goals or support requirements change.
Any changes will be considered according to the participant’s needs, agreed arrangements and available service capacity.
Oasis Care & Support’s available funding arrangements should be confirmed with the team based on its current registration status, scope and payment arrangements.
Please contact us to discuss the participant’s circumstances and the appropriate service arrangement.
If you are a Support Coordinator or professional looking to refer a participant to Oasis Care & Support, please contact our team to discuss the participant’s support requirements and referral options.
We aim to keep the referral process clear and straightforward while collecting only information that is necessary at the referral stage.
Any information provided through the referral process will be handled in accordance with our Privacy Policy.
Contact our team today to discuss a participant, submit a referral or learn more about our services. We look forward to building a collaborative partnership that delivers meaningful outcomes for the people we support.
