Choosing the right NDIS provider can raise many questions, especially when you are exploring support for the first time.
At Oasis Care & Support, we want participants, families, carers and Support Coordinators to have clear information about our services, referral process and support arrangements.
Every participant’s circumstances are different. If you have questions about your individual support requirements, please contact our team to discuss your needs.
The National Disability Insurance Scheme provides eligible people with disability access to funding for reasonable and necessary supports related to their disability and goals. The supports available to each participant depend on their individual circumstances and NDIS plan.
NDIS eligibility is determined by the National Disability Insurance Agency based on applicable requirements. Oasis Care & Support cannot determine whether someone is eligible for the NDIS. If you have questions about eligibility, please refer to official NDIS information or contact the NDIA.
Our services include:
Service availability depends on the participant’s requirements, agreed support arrangements and available service capacity.
Oasis Care & Support provides disability support services across Sydney, including South West Sydney, Western Sydney and surrounding areas within Greater Sydney. Service availability may depend on the participant’s location, required support, preferred schedule and our current capacity. Contact our team to confirm availability in your suburb.
We welcome participant enquiries and referrals. Current capacity may vary depending on the service required, participant location, support requirements, preferred schedule and worker availability. Please contact our team to discuss current availability.
No. You can contact us with a general description of the support you are looking for. Our team can discuss the available services and help you understand which support options may be relevant to your circumstances.
Yes. Support requirements can change as a participant’s circumstances, goals, preferences or support needs change. Any changes to agreed support arrangements should be discussed with Oasis Care & Support and considered according to the participant’s requirements and service arrangements.
We consider the individual participant and their support requirements when considering worker matching.
Where appropriate, factors may include:
The aim is to support a respectful and suitable working relationship between the participant and support worker.
Participant choice and control are important to our approach.
Where possible, participant preferences are considered when matching support workers. Matching remains subject to worker availability, relevant skills, support requirements and operational capacity.
We aim to provide consistency where possible. However, support worker availability can change due to circumstances such as leave, illness, emergencies or staffing requirements. Where a change is required, we aim to communicate with the participant and relevant support network where appropriate.
Participants may be able to access more than one Oasis Care & Support service where the services are appropriate to their individual circumstances and agreed support arrangements. Our team can discuss available service options based on the participant’s requirements and goals.
Yes. With the participant’s consent, families, carers and relevant members of the participant’s support network may be involved in discussions about support arrangements. Participant choice, privacy and preferences remain central to the support process.
Yes. Where appropriate and with the participant’s consent, Support Coordinators can communicate with Oasis Care & Support regarding referrals, support arrangements and relevant participant requirements.
You can start by contacting our team by phone, email or through our online enquiry or referral process.
We may discuss information such as:
If Oasis Care & Support is an appropriate provider and has available capacity, our team can explain the next steps.
Our team will discuss your requirements and available support options. Where appropriate, we may arrange further discussions with the participant and their family, carer or Support Coordinator, with the participant’s consent. The next steps depend on the participant’s circumstances, required supports and available capacity.
Service commencement depends on several factors, including:
We aim to communicate clearly about the next steps and expected arrangements.
Urgent support requests can be discussed with our team and will be considered based on the participant’s needs, the type of support required, location, worker availability and current service capacity. Oasis Care & Support is not an emergency service. For an immediate or life-threatening emergency, call 000.
Where ongoing services are agreed, Oasis Care & Support will provide the relevant service agreement and/or service documentation setting out the agreed support arrangements. This may include:
Participants should review their service documentation carefully and ask questions if they need clarification.
Pricing will be discussed before services commence and documented in the relevant service agreement or service documentation. Charges will depend on the supports provided, the agreed arrangements and any applicable NDIS pricing requirements. Any relevant additional charges will be explained where applicable.
Cancellation arrangements will be outlined in the relevant service agreement or support documentation. If a scheduled support is no longer required, please notify Oasis Care & Support as early as possible. Any applicable cancellation arrangements will depend on the agreed service arrangements and relevant requirements.
Yes. Support Coordinators and other professionals can contact Oasis Care & Support to discuss participant referrals and available support options. Referrals can be made through the relevant referral process, by email or by contacting our team directly.
At the initial referral stage, only information that is relevant and necessary to understand the participant’s support requirements should be provided.
Helpful information may include:
An NDIS number is not required as a mandatory first contact field.
Additional information can be discussed if it becomes relevant to the participant’s support arrangements.
Where appropriate and with the participant’s consent, relevant information can be communicated to Support Coordinators as part of ongoing support coordination and planning. The nature and frequency of communication will depend on the participant’s support arrangements and agreed communication requirements. For more information, visit our Support Coordinators page.
Oasis Care & Support takes privacy seriously. Personal information is handled for purposes connected with enquiries, support arrangements, service delivery, administration and other appropriate purposes.
Information will be handled in accordance with applicable privacy requirements and our Privacy Policy.
If you have a concern or are unhappy with a service, you can contact Oasis Care & Support and provide feedback or make a complaint. We aim to handle concerns respectfully and fairly. You can also seek support from an advocate or contact the NDIS Quality and Safeguards Commission where appropriate. For more information, please visit our Contact Us page.
Oasis Care & Support has processes for responding to incidents and addressing participant safety concerns. Where required, relevant people and appropriate authorities will be notified in accordance with applicable requirements and the participant’s circumstances.
No. Oasis Care & Support is not an emergency service. For an immediate or life threatening emergency, call 000. Existing participants should follow the emergency and after hours contact arrangements provided as part of their support documentation.
You can contact us by:
Phone: 0449 733 342
Email: yhemmyolanrewaju@gmail.com
Online: Through our enquiry or participant referral form
Our team can discuss your support requirements, available services and the next steps.
Absolutely. You are welcome to contact Oasis Care & Support to ask questions, discuss your requirements and understand the available support options before making arrangements.
There is no obligation to proceed simply because you have contacted us.
The National Disability Insurance Scheme provides eligible people with disability access to funding for reasonable and necessary supports related to their disability and goals. The supports available to each participant depend on their individual circumstances and NDIS plan.
NDIS eligibility is determined by the National Disability Insurance Agency based on applicable requirements. Oasis Care & Support cannot determine whether someone is eligible for the NDIS. If you have questions about eligibility, please refer to official NDIS information or contact the NDIA.
You can start by contacting our team by phone, email or through our online enquiry or referral process.
We may discuss information such as:
If Oasis Care & Support is an appropriate provider and has available capacity, our team can explain the next steps.
Our team will discuss your requirements and available support options. Where appropriate, we may arrange further discussions with the participant and their family, carer or Support Coordinator, with the participant’s consent. The next steps depend on the participant’s circumstances, required supports and available capacity.
Service commencement depends on several factors, including:
We aim to communicate clearly about the next steps and expected arrangements.
Urgent support requests can be discussed with our team and will be considered based on the participant’s needs, the type of support required, location, worker availability and current service capacity. Oasis Care & Support is not an emergency service. For an immediate or life-threatening emergency, call 000.
Yes. Support requirements can change as a participant’s circumstances, goals, preferences or support needs change. Any changes to agreed support arrangements should be discussed with Oasis Care & Support and considered according to the participant’s requirements and service arrangements.
We consider the individual participant and their support requirements when considering worker matching.
Where appropriate, factors may include:
The aim is to support a respectful and suitable working relationship between the participant and support worker.
Participant choice and control are important to our approach.
Where possible, participant preferences are considered when matching support workers. Matching remains subject to worker availability, relevant skills, support requirements and operational capacity.
We aim to provide consistency where possible. However, support worker availability can change due to circumstances such as leave, illness, emergencies or staffing requirements. Where a change is required, we aim to communicate with the participant and relevant support network where appropriate.
Participants may be able to access more than one Oasis Care & Support service where the services are appropriate to their individual circumstances and agreed support arrangements. Our team can discuss available service options based on the participant’s requirements and goals.
Yes. With the participant’s consent, families, carers and relevant members of the participant’s support network may be involved in discussions about support arrangements. Participant choice, privacy and preferences remain central to the support process.
Yes. Where appropriate and with the participant’s consent, Support Coordinators can communicate with Oasis Care & Support regarding referrals, support arrangements and relevant participant requirements.
You can contact us by:
Phone: 0449 733 342
Email: yhemmyolanrewaju@gmail.com
Online: Through our enquiry or participant referral form
Our team can discuss your support requirements, available services and the next steps.
Absolutely. You are welcome to contact Oasis Care & Support to ask questions, discuss your requirements and understand the available support options before making arrangements.
There is no obligation to proceed simply because you have contacted us.
Our services include:
Service availability depends on the participant’s requirements, agreed support arrangements and available service capacity.
Oasis Care & Support provides disability support services across Sydney, including South West Sydney, Western Sydney and surrounding areas within Greater Sydney. Service availability may depend on the participant’s location, required support, preferred schedule and our current capacity. Contact our team to confirm availability in your suburb.
We welcome participant enquiries and referrals. Current capacity may vary depending on the service required, participant location, support requirements, preferred schedule and worker availability. Please contact our team to discuss current availability.
No. You can contact us with a general description of the support you are looking for. Our team can discuss the available services and help you understand which support options may be relevant to your circumstances.
Yes. Support Coordinators and other professionals can contact Oasis Care & Support to discuss participant referrals and available support options. Referrals can be made through the relevant referral process, by email or by contacting our team directly.
At the initial referral stage, only information that is relevant and necessary to understand the participant’s support requirements should be provided.
Helpful information may include:
An NDIS number is not required as a mandatory first contact field.
Additional information can be discussed if it becomes relevant to the participant’s support arrangements.
Where appropriate and with the participant’s consent, relevant information can be communicated to Support Coordinators as part of ongoing support coordination and planning. The nature and frequency of communication will depend on the participant’s support arrangements and agreed communication requirements. For more information, visit our Support Coordinators page.
Where ongoing services are agreed, Oasis Care & Support will provide the relevant service agreement and/or service documentation setting out the agreed support arrangements. This may include:
Participants should review their service documentation carefully and ask questions if they need clarification.
Pricing will be discussed before services commence and documented in the relevant service agreement or service documentation. Charges will depend on the supports provided, the agreed arrangements and any applicable NDIS pricing requirements. Any relevant additional charges will be explained where applicable.
Cancellation arrangements will be outlined in the relevant service agreement or support documentation. If a scheduled support is no longer required, please notify Oasis Care & Support as early as possible. Any applicable cancellation arrangements will depend on the agreed service arrangements and relevant requirements.
Oasis Care & Support takes privacy seriously. Personal information is handled for purposes connected with enquiries, support arrangements, service delivery, administration and other appropriate purposes.
Information will be handled in accordance with applicable privacy requirements and our Privacy Policy.
If you have a concern or are unhappy with a service, you can contact Oasis Care & Support and provide feedback or make a complaint. We aim to handle concerns respectfully and fairly. You can also seek support from an advocate or contact the NDIS Quality and Safeguards Commission where appropriate. For more information, please visit our Contact Us page.
Oasis Care & Support has processes for responding to incidents and addressing participant safety concerns. Where required, relevant people and appropriate authorities will be notified in accordance with applicable requirements and the participant’s circumstances.
No. Oasis Care & Support is not an emergency service. For an immediate or life threatening emergency, call 000. Existing participants should follow the emergency and after hours contact arrangements provided as part of their support documentation.
Every participant has unique needs, goals and circumstances. At Oasis Care & Support, we understand that finding the right NDIS support can sometimes feel overwhelming. Whether you have questions about our services, support availability, eligibility, or the referral process, our friendly team is here to guide you every step of the way.
We take the time to understand your situation and help you explore support options that align with your individual needs, preferences and goals.
Contact our team today to discuss a participant, submit a referral or learn more about our services. We look forward to building a collaborative partnership that delivers meaningful outcomes for the people we support.
