Choosing the right NDIS provider can raise many questions, especially when you are exploring support for the first time.
At Oasis Care & Support, we want participants, families, carers and Support Coordinators to feel informed and confident before making any decisions.
Below are answers to some of the questions we receive most often. Every participant’s circumstances are different, so please contact our team if you would like to discuss your specific needs
The National Disability Insurance Scheme provides eligible people with disability access to funding for reasonable and necessary supports that relate to their disability and help them pursue their goals.
Depending on the participant’s plan, funded supports may assist with independence, community participation, daily living, employment, education and other areas of life.
NDIS eligibility is determined by the National Disability Insurance Agency based on requirements relating to age, Australian residence and disability or early-intervention needs. Applicants must provide evidence relevant to the eligibility requirements. Oasis Care & Support cannot determine whether someone is eligible, but we can direct you to official NDIS information and help explain the services we provide once funding is available.
The usual first step is to connect with an NDIS partner, who can help explain the application process and the evidence required. An Access Request Form may be used to gather information, although the NDIS advises that applicants do not necessarily need to complete that form before making contact. Applications and eligibility decisions are managed by the NDIA, not by Oasis Care & Support.
You can begin by contacting us by phone, email, online enquiry form or participant referral form.
We will discuss:
If we are a suitable provider and have capacity, we will explain the assessment, service-agreement and onboarding steps.
No. You can contact us with a general description of the support you are seeking. We can explain the services Oasis provides and whether they may be relevant to the participant’s circumstances. We cannot provide financial, legal or NDIS eligibility advice, but we can help clarify our own referral and service-delivery process.
Service commencement depends on factors including:
We aim to progress referrals efficiently, but we will not commence support until we are satisfied that the arrangement can be delivered safely and appropriately.
Yes, where capacity allows. We may be able to consider urgent requests, including some hospital-discharge or temporary support situations. Urgent commencement is not guaranteed and remains subject to assessment, staffing, funding and risk considerations.
Yes. Supports should be reviewed when the participant’s goals, circumstances, preferences, funding or support needs change. Any changes to the agreed services, schedule or pricing will be discussed and documented in accordance with the service agreement.
We consider factors such as:
We aim to develop safe, respectful and sustainable working relationships.
Participant choice and control are central to our approach. Where possible, we involve participants in worker matching and consider their preferences. Matching remains subject to worker availability, qualifications, safety requirements and operational capacity.
We aim to provide consistency wherever possible because familiar relationships can improve trust and service quality. Occasionally, another suitably qualified worker may be required due to illness, leave, emergencies or staffing changes. We will communicate any planned change where practicable.
Yes, where the supports are included in the participant’s NDIS plan, relate to their goals and fall within Oasis Care & Support’s approved scope. For example, a participant may receive a combination of Personal Care, In-Home Supports, Community Participation and Transport Assistance.
Yes, with the participant’s consent or where a legally authorised representative is acting for them. We welcome relevant input from families, carers, nominees and Support Coordinators while ensuring that the participant’s rights, choices and preferences remain central.
Yes. We review supports to assess whether they remain appropriate and aligned with the participant’s goals. Where agreed and consented to, relevant updates may also be shared with the participant’s Support Coordinator, nominee or other authorised people.
You can contact us by:
Phone: 0449 733 342
Email: yhemmyolanrewaju@gmail.com
Online: Through our enquiry or participant referral form
Our team will respond as soon as reasonably possible during business hours.
Absolutely. You are welcome to ask questions, discuss availability and learn more about our services before committing to an arrangement. There is no obligation to proceed simply because you have contacted us.
Every participant’s needs, goals and circumstances are different, so it is understandable if your question is not answered here.
Our team is available to discuss:
Contact Oasis Care & Support today, submit an enquiry or refer a participant. We will help you understand the available options and the next steps.
Our services include:
Each service is tailored to the participant’s goals, preferences, support needs and NDIS plan.
We currently provide services across Sydney, South West Sydney, Western Sydney and the broader Greater Sydney region. Availability depends on the participant’s location, required support, preferred schedule and staffing capacity. Contact our team to confirm whether we can provide the requested support in your area.
We welcome new participant enquiries and referrals. Current capacity may vary by service type, location, required hours, participant needs and worker availability. Contact us for an up-to-date capacity assessment.
Yes. Oasis Care & Support is a registered NDIS provider. Registration allows us to deliver approved services to eligible participants, including participants whose relevant supports are NDIA-managed.
Yes, subject to the participant’s plan and the services requested.
The NDIS has three funding-management options:
A plan may also use a combination of these arrangements across different support categories.
Yes. Support Coordinators can submit referrals through our referral form, by email or by contacting our team directly. We are also happy to discuss service suitability and current capacity before a formal referral is submitted.
Helpful referral information may include:
Only information reasonably necessary for assessing and arranging support should be provided.
Where appropriate and with the participant’s consent, we can provide progress information relevant to service coordination, goal monitoring and plan reviews. The nature and frequency of reporting will depend on the support arrangement and agreed communication requirements.
Yes. Before ongoing services begin, Oasis Care & Support will provide a service agreement setting out matters such as:
Participants should read the agreement carefully and ask questions before signing.
Services are charged in accordance with the agreed service arrangement, applicable NDIS pricing requirements and the participant’s funding-management type. The specific rates, travel charges and other approved costs will be shown in the Schedule of Supports or service agreement.
Cancellation requirements will be explained in the service agreement and should reflect the applicable NDIS pricing rules and the circumstances in which a cancellation can be charged.
Please notify us as early as possible if a scheduled support is no longer required.
We collect, use, store and disclose personal information only for legitimate purposes connected with service delivery, safety, administration and legal obligations. Information is shared only with authorised people or organisations, with consent where required, unless disclosure is otherwise permitted or required by law.
You can raise a concern, provide feedback or make a complaint directly with Oasis Care & Support. Complaints can be made without fear of retaliation and will be handled respectfully, fairly and confidentially. You may also seek support from an advocate or contact the NDIS Quality and Safeguards Commission.
Our workers are required to respond to incidents promptly, protect the participant’s immediate safety and report the matter through our incident-management process. Where required, we will notify the participant, their authorised contacts and the appropriate regulatory body.
No. For a life-threatening or immediate emergency, call 0449733342. Existing participants should follow the emergency and after-hours contact arrangements contained in their service documents.
